KAIZEN Glossary

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A tool used to ensure that all important steps or actions in an operation have been taken. One of the Basic Seven Tools of Quality.

Check Points and Control Points

Used to measure the progress of improvement-related activities between managerial levels. Check points represent process-oriented criteria. Control points represent results-oriented criteria. Check points and control points are used in policy deployment.

Check Sheet

A simple data-recording device, custom-made by the user, which allows results to be readily interpreted. Not to be confused with a Checklist (see above).

Common Causes

In statistical quality control, the causes of variation inherent in a process over time.

Company Culture

The informal way life is lived and the work is done, based on the values, beliefs, myths and stories played out in the organization. Over time, leaders shape the culture. (See KAIZEN Culture).

Control Chart

A chart with upper and lower control limits within which a machine or process is "in control". Frequently a centerline, midway between the two limits, helps detect trends toward one or the other. Plotting critical measurements on the chart shows when a machine or process has gone "out of control" and must be adjusted. One of the Basic Seven Tools of Quality.

Core Process

The process in a manufacturing or service organization that produces the goods or services for external customers on which the organization depends for its survival.

Cross-Functional Management

The inter-departmental coordination required to realize the strategic and policy goals of KAIZEN and Total Quality Management. Its critical importance lies in the follow-through to achieve goals and measures.


See Company Culture.

Customer, External

An end-user whom pays for the project or service delivered by a company, thus generating revenue for the company. The goal of world-class companies is to "continually delight" this customer, thus creating "an increasing affection" for its products and services. There may be several external customers, all of whom must be considered by the supplier.

Customer, Internal

The recipient (person, process, or department) of another person's or department's output (product, service or information) within an organization.

Customer-Supplier Partnership

A long-term relationship between a buyer and supplier characterized by teamwork, mutual confidence, and common goals regarding customer satisfaction. The supplier is considered an extension of the buyer's organization, based on several commitments. The buyer provides long-term contracts and uses fewer suppliers. The supplier implements quality assurance processes to limit or eliminate incoming inspection by the buyer. The supplier also helps the buyer reduce costs and improve product and process designs.

Cycle (Lead-Time)

The total time elapsed from when raw material enters the production process until the finished product is ready for shipment to the customer. In service industries, the total time elapsed from when a customer expresses a need to when that need is satisfied.


  • 17 февраля 2016 г. В http://en.wikipedia.org/wiki/Kaizen " lang="en" xml:lang="en">KAIZEN Institute прошел вебинар "Индустрия 4.0: четвертая промышленная революция и методики Кайдзен"
  • 1 декабря 2015 г. В Учебном центре Кайдзен Институт в Москве прошел открытый сертификационный семинар Кайдзен-Тренер
  • 2 октября 2015 г. В Москве прошел открытый сертификационный семинар Кайдзен-Практик
  • 25 сентября 2015 г. Визит немецкого эксперта http://en.wikipedia.org/wiki/Kaizen " lang="en" xml:lang="en">Kaizen Institute Карстена Отто на заводы Корпорации ВСМПО-АВИСМА

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